Skin & Body Renewal was awarded ‘Best Practice 2011’ at the Slender Wonder Doctor’s Conference 2012.
Body Renewal Tip
At Body Renewal we have recognized that before one even starts on any body shaping program it is important that one is close to their ideal weight or BMI (Body Mass Index) as possible.
Once the initial 5 to 10kgs has been lost on the Slender Wonder program, one of the Liposculpture treatments such as Cryolipo fat freezing and Velashape 2 and body shaping packages can be started to reduce difficult areas of resistant fat. At Body Renewal, with a combination of treatments, in 6 to 12 months we can take a fat body and turn it into a slim body: firm, smooth and sculpted.
The importance of early management of any condition cannot be overstated. Once certain conditions set in and damage to organs occurs, complete recovery may be difficult to attain. Best results for prevention and longevity is early detection of a possible problem combined with conventional treatments, nutritional supplements and a healthy diet and lifestyle.
Frequently Asked Questions
- 1Which Body Renewal branches have the Slender Wonder program?
- 2What is Slender Wonder?
- 3What constitutes the different parts of the Slender Wonder Medical Weight Loss Programme?
- 4Why is the Slender Wonder/HCG medical weight loss program beneficial for men?
- 5Why is the Slender Wonder program different from other weight loss programs?
- 6How does the program work?
- 7Why is one asked to attend a group session?
- 8What happens after the group session?
- 9How can one prepare oneself for more accurate Body Stat results?
- 10How often do I need to return for follow ups on the Slender Wonder Program?
- 11What components does the Slender Wonder Slimming Program consist of?
- 12What is the theory behind the Slender Wonder Program?
- 13What makes this weight loss program different from other programs?
- 14What causes Leptin resistance?
- 15Why choose Body Renewal to do the Slender Wonder program?
- 16Why is it illegal for doctors to compound and then dispense hCG?
- 17What success rates do we have for losing weight?
- 18What other benefits/weight loss aids are there at Body/Health Renewal?
- 19How is being overweight or obese defined?
- 20What weight loss can one expect?
- 21How does being overweight or obese affect our health?
- 22How does i-lipo Ultra LLLT work with the Slender Wonder program?
The Slender Wonder weight loss program is available in Johannesburg, Sandton, Pretoria at the Rivonia, Morningside, Parkhurst, Bedfordview, Sandton, Fourways, Illovo, Irene, Brooklyn as well as in the Western Cape at Cape Quarter, Claremont, Constantia, Somerset West, Stellenbosch and Willowbridge branches and KwaZulu Natal in Hillcrest.
At Body Renewal we offer the Slender Wonder Weight Loss System, an HCG diet and medical weight loss program which treats the cause of obesity and resistance to leptin. At Body Renewal we use a unique form of HCG - a non-synthetic, bio-identical hormone, which is compounded for each patient upon order.
Due to the bio-identical nature, our HCG yields better results than synthetic HCG and have no side effects which are commonly associated with synthetic versions. Each vial (with enough injection fluid for 2 weeks supply) is ordered for the patient upon prescription by the doctor and should be available for collection after 5 working days.
Slender Wonder is a safe and effective weight and fat loss program that has evolved over 35 years with tens of thousands of patients having being successfully treated in South Africa. Slender Wonder specifically addresses the reduction of abnormal and resistant fat, which results in slimming of the body.
1) Initial consultation with a Medical Doctor and Registered Nurse, to record your medical history, height & weight, measurements, body stat information and getting a prescription to start on the Slender Wonder program.
2) Whilst waiting for your specifically ordered HCG vial (orders are received within 5 working days from placement), we recommend patients follow an optional "5 Day Cleansing and Preparation" phase to ensure the gut is in optimal health to assist in weight loss.
3) Part 1, Day 1: Start the daily injection of 0.5ml HCG (which is to be kept in the fridge at all times)
4) Part 1, Day 1 & 2: Gorging phase: eat as much fat foods and carbohydrates as possible to replace all the normal fat you have lost from yo-yo dieting.
5) Part 1, from Day 3 until 6 weeks:- follow the SIMEON B eating plan, which will be explained in detail and included in the paperwork to take home. If you have reached your goal weight you will move to phase 2, alternatively take a two week break, before re-starting the program again for a second cycle of six weeks. If the diet is strictly followed a patient can lose between 8-15 kg in the first month, depending on the individual.
6) Part 2: Stabilization. A patient would start this part of the diet once the goal weight is reached, and must follow phase 2 for 4 weeks to ensure the body remains at the desired goal weight.
7) Phase 3: Maintenance. The patient will only go onto the Maintenance program after the goal weight was reached and a minimum of a month was completed on the stabilization phase. The maintenance phase will be for the rest of your life, to remain on the reached goal weight, and prevent picking up all the hard work done to reach it! The general rule is this: "Eat healthy for 80% of the time and eat what you want 20% of the time, basically on the weekends." There are general guidelines, but this will all be discussed and shared with the patient.
Body Renewal Doctors and Nurses may recommend additional supplements and treatments to assist the individual patient in various facets of their program for optimal results and support.
Human chorionic gonadotropin (HCG) has different effects on the different sexes. HCG for men has a number of medical uses. From weight loss to testosterone production to fertility help, HCG has the ability to help men in several areas of health. Weight Loss, Testosterone production and fertility issues:
One of the most well-known uses of HCG is for weight loss purposes. The HCG diet has become a popular way for men to lose weight. It is done in phases, each with clear and specific instructions. It starts with a loading phase where men load up on sugars and fats while starting the HCG injections. The injections continue during the subsequent phases. The triglycerides and glycogen that men store up during the loading phase help sustain them during the next two phases. The HCG diet can lead to a substantial weight loss and help men get back in shape.
Men who suffer from low testosterone levels can use HCG to stimulate the production of testosterone. Low testosterone levels can occur naturally in the body or be a result of using illegal steroids. Whatever the reason for low testosterone, HCG can be used to help bring the testosterone levels to a normal level. Men inject themselves with HCG which stimulates the pituitary gland. This dispenses FSH and LH hormones that help kick start the testosterone production process.
Men with fertility issues can use HCG as a treatment option. Low sperm count can be due to problems such as a hormone imbalance in the hypothalamus or pituitary gland. The testosterone increase due to HCG injections can help men raise their sperm count and combat their fertility problems. Interestingly, HCG is used in both men and women for fertility purposes.
- Slender Wonder is a medical weight loss program which specifically targets abnormal and resistant fat, which results in slimming and shaping of the body.
- A highly professional team lead by a medical doctor assesses every patient.
- In your initial consultation, your medical history will be evaluated.
- The doctor will then decide whether any blood tests are necessary.
The program is based on improving sensitivity to Leptin and has four components:
- a low GI diet
- Weight loss supplements / nutraceuticals in the form of capsules,
- a daily meal replacement with a low GI health shake
- Daily injections of a bio-identical non-synthetic lipotrophic substance (HCG) that targets and releases abnormal fat in the body.
If the program is strictly adhered to, patients can lose between 8 to 10 kilograms a month for women, 10 to 15 kilograms a month for men, generally find it quite easy, and feel good with high energy levels. In fact, depressed patients have mood elevation as the Leptin levels "Kick in” 7 days into the program. Many of our patients have tried numerous other well known diets but find this to be the magic one that actually works. See our great results on www.slenderchallenge.co.za
At Body Renewal we are results driven and all stages of the Slender Wonder Program have to be strictly adhered to:
- On your arrival at the branch, you will be asked to fill out a comprehensive medical history form.
- You will then be taken into a private room where the following measurements will be taken either by a registered nurse/ sister or a qualified and trained therapist:
- Blood pressure
- Random blood sugar
- Circumference of the waist, hips & buttocks and thighs
- Your BMI will be calculated as well as your target values for your gender and height
- A Body stat Analysis assessment will be done which will give you an indication of your body fat percentage, total body fat and water content.
- Clothed photo's will be taken for before & after comparison
- You will then be invited to attend the initial group teaching session
In this 45 to 60 minute session, the theory behind the diet will be explained which will include:
- The 50 year success story history of the HCG weight loss program
- The eating plan will be explained to include- what is consists of with regards to protein, carbohydrates, fruit and vegetables and how essential it is to follow the eating program
- How the HCG injections work to target resistant and dangerous intra-abdominal fat
- How to inject oneself in the morning
- How the different supplements work together to aid weight loss
- The various phases of the program will be explained: Gorging, Simeon B, Stabilization and Maintenance.
- What food types and groups may or may not be eaten
- Menu suggestions will be recommended to make the diet more interesting (there is also a Slender Wonder Recipe book which can help keep your cooking interesting and healthy according to the program restrictions).
During this group session the following will be explained:
- How studies have shown that being part of a support group (your initial Slender Wonder group) is beneficial for weight loss success.
- You will be acquainted with people in the group who have the same interest as you... to lose weight successfully.
- No confidential information is divulged in the group
- In this session- the scientific medical weight loss formula to this program is explained
- It will be explained why one CANNOT MAKE ANY CHANGES to the eating plan as it WILL influence your results.
- This program is based on the supplements and the injections which can be used on men and women. In fact men respond amazingly to the program.
After the group session, each patient will have an individual/private consultation with the Body Renewal doctor. In this consultation your medical history will be evaluated. The doctor will then decide whether any blood tests are necessary and the following will be discussed with you:
- Your weight and height measurements
- Your BMI will be discussed with you
- Your Body stat assessment results will be discussed which will give you an indication of your body fat percentage, total body fat and water content before any weight loss.
- The doctor will then recommend which Slender Wonder package will best be suited for you based on the amount of weight you want to lose as well as your budget.
- After upfront payment has been received the staff at your specific clinic will order your personally compounded HCG vial, which is prepared in a sterile lab. It can take up to 5days for this product to be prepared and couriered, and we encourage patients to start following the optional 5 day preparation & cleansing phase to get the body ready for the diet and assist in eliminating any signs or symptoms of gut dysbiosis.
- Once your vial is delivered to your home branch you will be contacted to collect it and start injecting the following day. If you are not going straight home, or won’t be able to keep the vial in the fridge at work, it is recommended that you bring a small cooler box with you. We can provide you with ice to keep it cold. It is important that the vial does not heat up at all as this will affect the product's efficacy.
For more accurate Body Stat results it is very important that you are as normally hydrated as possible. Ideally, prior to each Body Stat test you should do the following to obtain more accurate results:
- No eating or drinking 4–5 hours before the test
- No exercise 12 hours before: After strenuous exercise the body’s hydration won’t be sufficient – the body would have lost excessive fluid through sweat and an abnormally low fluid level will increase the measurement resulting in an artificially higher fat % than would normally be the case
- No alcohol or caffeine 24 hours before
- Your skin should be at normal body temperature and you should not be sweating
- Do not apply body creams on the day of measurement
- In your group session, you will receive all the information and products required to start the program and your two–week follow up appointment, with our Registered Nurse or Doctor, will be booked before you leave. This appointment will be scheduled and will preferably be scheduled at the same time slot as your initial consultation so that you can meet up with your support group, if possible.
- It is required that patients lose a minimum of 4kg in the first 4 weeks of the program. If the patient is sticking to the diet and still not losing weight further investigation to underlying causes may be done.
- These follow up appointments are held every two weeks where your weight and centimeter loss is checked and recorded.
- The daily food intake chart will be reviewed and if you are not losing the required weight, your eating habits will be reviewed. It is required that you bring your food diary back with you to your follow up consultation.
- Any questions will be answered and you will be offered encouragement and support.
- If you are not losing the required weight, additional blood tests and nutraceuticals may be prescribed to help you.
- The LLLT I lipo will be explained to you. This will help aid weight loss, circumferential reduction and insulin sensitivity as treatments with the i-lipo produce a " lean" state in the fat cell. A special price of R175 per treatment per 8 sessions is offered to our Slender Wonder patients (Normally R375 per session).
The Wonder Meal Plan:
This flexible, practical plan will help you change your eating habits without starving yourself. It is well balanced and incorporates a meal replacement shake to ensure optimal nutrition while you lose weight. The eating program can be easily followed by working men, women and school children (above 16, who have written consent with their parents). Patients with medical problems such as diabetes and high blood pressure have been successfully treated on this program.
The Wonder Supplements:
Containing the most up-to-date, natural weight loss aids, the Wonder range helps to normalize your body's fat burning mechanism, helping you to feel great with abundant energy and improved health. A natural fat blocker helps with the conversion of fat to muscle and inhibits the body's' mechanism to store fat and enables the body to use stored fat as energy.
The Wonder daily Lipotrophic (HCG) injections:
Help improve sensitivity to Leptin and thereby help mobilize the abnormal fat which has accumulated over time.
The Wonder Support System:
At Body Renewal, we are committed to walking the road with you. Follow up appointments are held every two weeks where a booster will be given and your weight & measurement checked. Any questions will be answered and you will be offered encouragement and support. The beauty of this program is that you are not doing it alone...we are here to motivate you and help you reach your goals. We have seen how this program changes lives by helping one regain confidence.
In the human body we can distinguish three kinds of fat:
- Structural fat which cushions our organs and is vital for normal organ protection.
- Normal fat which acts as a reserve of fuel upon which the body can freely draw on.
- The third kind of fat is entirely abnormal. It is the accumulation of such fat from which the overweight patient suffers. Unfortunately this kind of fat is locked away and is not available to the body in a nutritional emergency.
- By following a low GI eating program that is combined with supplements and daily injections (HCG), helps mobilize the abnormal fat which has accumulated over time. If the eating program is strictly adhered to, 300 grams of abnormal fat can be lost each day and thus the amount of days it takes to lose the abnormal fat can be calculated.
- The most important reason for this is the fact that almost all other programs address only the symptoms, and not the real reason for weight gain which is resistance to Leptin. Leptin is a hormone which is formed in the fat cells and which regulates the entire adipose metabolism. Someone with leptin sensitivity can eat any amount of food without putting on weight, but when the leptin resistance increases, appetite and 'hunger' increases and metabolism falls with the result that everything one eats is converted into fat and stored in the body.
- Slender Wonder helps improve Leptin sensitivity, reduce insulin resistance, high blood pressure and high cholesterol levels.
- Slender Wonder offers a stabilization period once patients have reached their goal weight;
- Slender Wonder offers a maintenance eating plan to ensure the patient stays on the reached goal weight.
- Slender Wonder changes ones eating habits. As you know, any permanent change in weight must go together with a change in lifestyle - after all, 'if you keep on doing what you have been doing, you will keep on getting what you have!’
- This is a diet based on kilojoules and an eating program based on the glycemic index of the food. Together with the Slender Wonder products (shake and tablets) as well as the injections, it is a formula which 'enables' the body to improve sensitivity to Leptin.
The Leptin resistance increases dramatically with;
- Cortisone medication
- Any hormonal shift of progesterone and estrogen. For this reason, some young girls are prone to obesity during puberty, women who are taking contraceptives, pregnant women and those who have had hysterectomies, especially when it goes together with hormone replacement therapy, menopause
- Stress and anxiety increase Leptin resistance
- Antidepressants increase Leptin resistance
- Viral infections increase Leptin resistance
- Antibiotics increase Leptin resistance
- Extended anaesthetics, emotional trauma and compulsive eating habits.
At Body & Health Renewal all patients are seen by qualified medical doctors who have extensive experience in weight loss. It is imperative for one to be consulted by a medical doctor. Make sure the doctor you are consulting for your weight loss program is a M.D doctor, as not all doctors are medical doctors. There are numerous significant medical conditions that are associated with being overweight/ obese which HAVE to be identified and addressed. These conditions include diabetes, metabolic syndrome, hypertension, dysbiosis (abnormal gut microbiota), and thyroid disease amongst others. There are also a few absolute contraindications to the Slender Wonder weight loss program. Due to the use of scheduled injections you have to be evaluated by a qualified medical doctor.
At Body/Health Renewal a registered nurse/sister takes a reading of each patient’s blood glucose, blood pressure, body stat analysis, BMI and body measurements during the first consultation. The patient then consults with a medical doctor who addresses any problems identified before prescribing the Slender Wonder weight loss program with the scheduled injections (HCG) for the patient.
At Body & Health Renewal we only use bio-identical injections (HCG) which are compounded in a STERILE lab by a qualified PHARMACIST. It is required by law (Medicines and Related Substances Act 101 of 1965 and Amendments) that any injectable medication (such as injectable HCG) must be compounded in a STERILE lab by a compounding pharmacist. (Not to be mixed in an un-sterile lab in the practice).
According to the Act, it is illegal for a doctor to mix up / compound the vials of HCG for his patients as a medical doctor does not have a COMPOUNDING license or a STERILE lab to compound medicines. Beware of vials that have not been properly compounded by a pharmacist in a STERILE lab! Remember that you get what you pay for and cheaper HCG vials may not be a good idea!
At Body & Health Renewal we only use authentic / bio-identical HCG vials. Homeopathic drops are not recommended as they are dangerous to use as part of the Slender Wonder program. One needs the authentic HCG at the correct dosage daily to release the correct amount of your own fat and calories to sustain normal bodily functions. Without the correct dilution of the injections on this low calorie diet, you will lose weight but this will come from muscle loss.
At Body & Health Renewal we are committed to making the Slender Wonder program work for you and you are not doing it alone. We have a professional team consisting of highly trained medical doctors (M.D), registered nurses, experienced therapists and support staff to motivate you and help you reach your goals. We have successfully treated thousands of patients over the last 8 years.
According to Act 101 of 1965, doctors with dispensing licenses can only dispense a manufactured drug in its ORIGINAL form. Any injectable drug such as hCG that needs to be mixed/ compounded and then placed into vials and then dispensed to patients needs to be done by a qualified pharmacist in a sterile lab. A special compounding license is needed. (see Medicines and Related Substances Act 101 of 1965 and Amendments)
Even if a doctor has the required dispensing license, he/ she is not allowed to compound injectable medicines like HCG as this has to mixed / compounded with saline by a qualified pharmacist in a STERILE lab or by a compounding pharmacy in a STERILE lab.
At Body/ Health Renewal we have our HCG compounded at a sterile compounding laboratory in South Africa. Our compounded HCG is a Bio-identical hormone (not a synthetic one) and has fewer side effects such as lumps, infection and tenderness at the site of the injection. Systemic side effects are also minimal.
It is because of these legal rules that the HCG vials are individually ordered, after advanced payments are received, for each patient's individual vial. The HCG is then compounded in a sterile laboratory, before being couriered to the specific branch. The compounding process takes approximately 5days, and once your vials has been received at your home branch you will be contacted to collect and start injecting the next day.
We have a very high success rate of 98% for weight loss. We have seen how this program changes lives by helping one regain confidence.
We have state of the art weight loss devices like the i-lipo Ultra LLLT machine which helps facilitate weight loss. This centimeter loss device is an add on to the Slender Wonder package and is offered at a much reduced price for the 6 to 8 treatments only for our Slender Wonder patients.
We have a Cryolipo fat freezing machine available at all our branches. Once you are close to your ideal weight, we offer the Cryolipo fat freezing treatment at a much reduced price for our Slender wonder patients. This will improve RESISTANT weight packets and rolls that are difficult to remove with exercise and weight loss alone.
We also have the gold standard and FDA approved device for circumferential reduction, the Velashape available at certain branches. This centimeter loss device is an add on to the Slender Wonder package and is offered at a much reduced price for the 6 to 8 treatments only for our Slender Wonder patients.
We make use of a special machine called a Body Renewal stat analysis which analyzes your Body Renewal composition scientifically and thus your personal needs will be established. This is at no extra charge to the patient.
At Health Renewal, a wellness gene test can be done to exclude metabolic syndrome, cholesterol etc
We give tips and recipes on how to make the eating program more appetizing and easier to adhere to. We also have also the weight loss aids such as the free DVD.
The Slender Wonder recipe books, Aqua Cherry, a variety of shakes, etc. are all available at each branch and can be purchased.
We give you a free DVD to take home with you which will motivate you and this DVD also helps explain the program.
The first 7 to 10 days are difficult and we can provide you with natural and prescription appetite suppressants and psychological support to help you over this initial period.
The beauty of doing this program at Body/Health Renewal is that you are not doing it alone...we are here to motivate you and help you reach your goals and we have seen how this program changes lives by helping one regain confidence.
We encourage you to also keep up with your support group that we place you with at your initial consultation. Successful weight loss depends on all the support you can get and being part of a support group has been scientifically proven to ensure weight loss success.
Obesity is a chronic disease affecting millions of people. It is defined by excess body fat and is generally measured by calculating a person's BMI (body mass index). If a person's BMI is 30 or above, he or she is considered to be obese.
Overweight is classified as having a Body Mass Index (BMI) outside of the healthy range.
The BMI is currently the international standard for assessing weight.
BMI = Weight (kgs) ÷ Height (m) 2
Normal weight = 18.5-24.9
Overweight = 25-29.9
Obesity = BMI of 30 or greater
At Body/ Health Renewal, you won't find empty promises, just real results. We believe that a complex problem such as being overweight requires a total solution and we have it!
If the Slender Wonder program is strictly adhered to, a weight loss of 4 to 6 kg’s can be expected in the first 2 weeks. Over the first month between 8-15kg's can be lost.
Obese individuals run up to a 3 times increased risk of death- compared to an individual who is in their normal weight range. The life span of an obese individual is shortened by an average of 8 to 10 years. For every 15 extra kilo's, risk of early death increases by around 30%. Healthcare costs associated with obesity are exceeding those associated with smoking.
Obesity is a major risk factor for coronary heart disease, high blood pressure, stroke, diabetes and some forms of cancer. Obese people are also at high risk for depression, job discrimination and other social problems. After tobacco use, obesity is the second-leading cause of preventable deaths. About 6 out of 10 South Africans are overweight or obese, and those numbers are rising. The number of children and teens who are overweight or obese is also expected to increase.
Cost and possible side effects of prescription weight loss medication have influenced overweight patients to seek alternatives including nutraceuticals and medical weight loss programs such as Slender Wonder to aid dramatic fat loss.
At Body Renewal we have recognized that the low level laser therapy LLLT body shaping device called i-lipo helps facilitate weight loss whilst on the Slender Wonder program. Patients who have combined i-Lipo, a low level laser therapy (LLLT) with their Slender Wonder package have seen great results with centimetre reduction and weight loss.
LLLT low level laser therapy such as i-Lipo has been proven to restore fat cells to a lean state without inducing cell death. The treatment causes the membrane of the fat cell to collapse allowing the triglyceride fat in form of free fatty acids and glycerol to be released and the cell returned to its lean state. These molecules can then easily pass through the pores in the cell wall to be taken up and transported by the body’s lymphatic system for metabolism into energy during the subsequent recommended post treatment exercise session
Reduced fat mass is associated with the synthesis of beneficial hormones like adiponectin, which promotes insulin sensitivity within numerous tissues. On-going clinical trials are evaluating the effectiveness of LLLT for potential acute and long-term medical benefits. I-Lipo LLLT may serve as an valuable addition to dietary programs such as Slender Wonder to promote insulin sensitivity and reduce the risk of diabetes because a lean state is produced in the fat cell.
ReviewsSee all reviews
At the beginning of July 2011, after suffering years of pain caused by a condition known as Polymyalgia, I came to hear of research that had been done by medical practitioners which was also being investigated by a clinic group known as Skin Renewal. I made enquiries and was advised to make an appointment with one of the doctors in attendance at one of the clinics in the Cape Town area. I did so and was referred to the clinic situated in the Willowbridge Shopping Centre. This turned out to be one of the wisest choices that I have ever made in my entire life.
My first appointment was with a most gracious and petite Dr Toni van der Merwe. After a fairly comprehensive question/answer examination, she had to drop the bombshell. This 162cm lump weighing 90kg was going to pose a problem and very kindly she told me that, unless I was prepared to get rid of a fair amount of weight, there would be no point in attempting to start treatment for Polymyalgia. This is where I was introduced to the Slender Wonder Programme.
Dr Van der Merwe pulled no punches when explaining to me exactly what this programme entailed. I was then required to take a firm decision as to whether or not I was prepared to go the whole way and to take my weight loss programme seriously. I took the decision to take it very seriously. I was weighed, measured and photographed and then given the opportunity to decide what I felt that I should weigh. I wasn’t too sure about what my weight should be, but decided what clothing size I would like to comfortably fit into. Dr Toni agreed with me that she felt the size I had chosen was probably correct and together we decided on an appropriate weight.
To cut a long story short, I reached my goal weight within a period of four months. When I had to return for my “after” photographs, Dr Toni was away on leave and I was then seen by Dr Dalize Willemse. Once again, a most pleasant consultation with a real professional, and just on two years later, even though I did have a slight relapse after the first year and gained six kilograms, by returning to the programme, have once again lost the excess weight and I am still on my goal weight.
The outstanding and professional treatment which I received from all the staff at this outstanding clinic and the results which have been obtained has absolutely turned my life around. I have a zest for life and cope pretty well with my hectic schedule. Even now, when I am in the Western Cape and happen to be at the Willowbridge Centre, I pop in to greet the staff and am greeted by them all by name and as though my presence has just made their day. Real professionals!